OTRS Customer Portal

Posted on by David Vassallo

Objective: This article is the first of two which deals with two aspects of OTRS: - The Customer Portal - Creating Custom “Additional ITSM Fields” This first article records the procedure of creating sample users and customers for the customer portal. The requirement for the customer portal is that “normal” users / customers are only … Continue reading OTRS Customer Portal

Using OpenNetAdmin for network documentation

Posted on by David Vassallo

It’s probably a familiar situation for every sysadmin… at some stage, your network grows to be too large for your trusty spreadsheet to keep track of. In enterprise networks this is especially true, where the number of servers can easily be in the hundreds. While looking for a good, open source solution to this problem, … Continue reading Using OpenNetAdmin for network documentation