Bringing IPv6 to the home : Part 1

Posted on by David Vassallo

World IPv6 day came and went, but for most of us nothing much changed. In Malta especially, there currently seems no interest for ISPs to start using IPV6, very probably due to the challenges it poses. So I went on a mission to bring IPv6 connectivity to my home network (FYI, there are already some … Continue reading Bringing IPv6 to the home : Part 1

OTRS custom “Additional ITSM Fields”

Posted on by David Vassallo

This article is part 2 of the series dealing with OTRS. It describes a procedure wherein an OTRS admin needs to define some fields with custom content, that the users can select and use. The easiest approach is to define these custom fields and data within the “additional ITSM fields” section of the OTS agent … Continue reading OTRS custom “Additional ITSM Fields”