Linux

This article is part 2 of the series dealing with OTRS. It describes a procedure wherein an OTRS admin needs to define some fields with custom content, that the users can select and use. The easiest approach is to define these custom fields and data within the “additional ITSM fields” section of the OTS agent … Continue reading OTRS custom “Additional ITSM Fields”

Objective: This article is the first of two which deals with two aspects of OTRS: - The Customer Portal - Creating Custom “Additional ITSM Fields” This first article records the procedure of creating sample users and customers for the customer portal. The requirement for the customer portal is that “normal” users / customers are only … Continue reading OTRS Customer Portal