I recently had a project where I used a combination of nagios / livecheck and Apache's CGI to create a lightweight Nagios Dashboard for the NOC team. It was quite a simple process, much aided by the fact that the CGI gateway allows you to use any programming language, including my favorite bash. The project took … Continue reading Lessons Learned: Apache CGI & Livecheck
OTRS custom “Additional ITSM Fields”
This article is part 2 of the series dealing with OTRS. It describes a procedure wherein an OTRS admin needs to define some fields with custom content, that the users can select and use. The easiest approach is to define these custom fields and data within the “additional ITSM fields” section of the OTS agent … Continue reading OTRS custom “Additional ITSM Fields”
David Vassallo's Blog 
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