Lessons Learned: Overriding routing in Cisco ASA

Posted on by David Vassallo

While at a client this week, I ran across a fundamental change in post 8.3 cisco ASA routing logic which blindsided me for a while. The scenario was that after changing some VPN tunnel endpoints and hence changing subnet locations, we started seeing errors in syslog along the lines of TCP session torn down, "no … Continue reading Lessons Learned: Overriding routing in Cisco ASA

OTRS custom fields revisited : Dynamic Fields

Posted on by David Vassallo

In a previous blog post titled 'OTRS custom “Additional ITSM Fields”' I wrote on how to extend OTRS to better suit an organisations particular needs. Michiel Beijen from the OTRS team pointed out that the method presented there is outdated in v3.1, and suggested the use of Dynamic Fields. I've finally had the opportunity to follow up on … Continue reading OTRS custom fields revisited : Dynamic Fields