While programming in python, for an Ubuntu/Linux Mint target, you may want to include a system tray icon for batter interaction with users. In Ubuntu, these are called "application indicators". A basic appindicator icon is quite simple to do in python via PyGTK. There's a very good example here: http://developer.ubuntu.com/resources/technologies/application-indicators/ Scroll down to the PyGTK … Continue reading Lessons Learned : Linux System Tray Icons in python
OTRS custom fields revisited : Dynamic Fields
In a previous blog post titled 'OTRS custom “Additional ITSM Fields”' I wrote on how to extend OTRS to better suit an organisations particular needs. Michiel Beijen from the OTRS team pointed out that the method presented there is outdated in v3.1, and suggested the use of Dynamic Fields. I've finally had the opportunity to follow up on … Continue reading OTRS custom fields revisited : Dynamic Fields
David Vassallo's Blog 
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