OTRS custom fields revisited : Dynamic Fields

Posted on by David Vassallo

In a previous blog post titled 'OTRS custom “Additional ITSM Fields”' I wrote on how to extend OTRS to better suit an organisations particular needs. Michiel Beijen from the OTRS team pointed out that the method presented there is outdated in v3.1, and suggested the use of Dynamic Fields. I've finally had the opportunity to follow up on … Continue reading OTRS custom fields revisited : Dynamic Fields

Lessons Learned: Cisco Catalyst Q-in-Q

Posted on by David Vassallo

Today I had the chance to work on a scenario where cisco Q-in-Q was needed. Basically, Q-in-Q is a method wherein a vlan (normally that of a customer) is left intact, and encapsulated within another vlan (normally that of a provider). So it's vlan-within-a-vlan. There are plenty of guides on the internet that explain it, … Continue reading Lessons Learned: Cisco Catalyst Q-in-Q