Plotting the 95th percentile using Centreon

Posted on by David Vassallo

Calculating the 95th percentile of bandwidth used by a client is a common method of billing for ISP and service providers [1]. Hence, it is also of great interest to the client to plot these values as well to keep track of their service provider fees and double check bills. Plotting the 95th percentile on Centreon … Continue reading Plotting the 95th percentile using Centreon

OTRS custom fields revisited : Dynamic Fields

Posted on by David Vassallo

In a previous blog post titled 'OTRS custom “Additional ITSM Fields”' I wrote on how to extend OTRS to better suit an organisations particular needs. Michiel Beijen from the OTRS team pointed out that the method presented there is outdated in v3.1, and suggested the use of Dynamic Fields. I've finally had the opportunity to follow up on … Continue reading OTRS custom fields revisited : Dynamic Fields